List of works
Poster
An Analysis of Fatal Police Shootings in the United States Mainland
Date presented 2022
Student Scholar Symposium & Faculty Research Showcase, 2022, University of West Florida, Pensacola, Florida
Poster
Large data query for the exploration of employee wellbeing in a call center
Date presented 2021
Summer Undergraduate Research Program, 2021, University of West Florida, Pensacola, Florida
The need for instant customer service has increased as the reliance on technology has become our main source of assistance. Call centers provide customers with 24 hour access to customer service, but at what cost? In this exploration, the need to assess what employee wellbeing is, and how it is being affected in the Navy Federal call Center has been brought to the forefront.