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Poster
Large data query for the exploration of employee wellbeing in a call center
University of West Florida Libraries
Summer Undergraduate Research Program (University of West Florida, Pensacola, Florida, 2021)
2021
Abstract
The need for instant customer service has increased as the reliance on technology has become our main source of assistance. Call centers provide customers with 24 hour access to customer service, but at what cost? In this exploration, the need to assess what employee wellbeing is, and how it is being affected in the Navy Federal call Center has been brought to the forefront.
Details
- Title
- Large data query for the exploration of employee wellbeing in a call center
- Resource Type
- Poster
- Event
- Summer Undergraduate Research Program (University of West Florida, Pensacola, Florida, 2021)
- Contributors
- Dr. Anthony Okafor (Faculty Mentor)Dr. Subhash Bagui (Faculty Mentor)
- Publisher
- University of West Florida Libraries; Argo Scholar Commons
- Format
- pdf
- Copyright
- Permission granted to the University of West Florida Libraries to digitize and/or display this item for non-profit research and educational purposes. Any reuse of this item in excess of fair use or other copyright exemptions requires the permission of the copyright holder.
- Identifiers
- 99380090887906600
- Academic Unit
- Summer Undergraduate Research Program 2021; Hal Marcus College of Science and Engineering ; Mathematics and Statistics
- Language
- English