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Medicaid Reform: Choice counseling goal met, but some beneficiaries experience difficulties selecting a health plan that best m(Report No. 08-46)
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Medicaid Reform: Choice counseling goal met, but some beneficiaries experience difficulties selecting a health plan that best m(Report No. 08-46)

Kellie O'Dare Wilson
Office of Program Policy Analysis & Government Accountability
2008

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Abstract

The Medicaid Reform choice counseling program is intended to help beneficiaries select and enroll in a health plan that best fits their health care needs. The Agency for Health Care Administration contracted with Florida State University to develop outreach and educational materials for beneficiaries and to train and certify choice counselors. The agency also has contracted with Affiliated Computer Services to provide choice counseling services that are intended to help beneficiaries understand Medicaid Reform and to select a plan that meets their needs from among the available health plans. Since February 2007, the agency has consistently met or exceeded its goal that 65% of newly eligible beneficiaries select a health plan after receiving choice counseling. However, stakeholders and disenrollment data indicate that some beneficiaries experience problems selecting a Medicaid Reform health plan that best meets their needs.
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