Deregulation caught many motor carrier managers unprepared for the demands of strategy-making or for gathering the information on which strategy depends. Under regulation, strategic management processes and the information that drives them meant little in the industry, since firms that did not plan fared as well as those that did.1 Now the prosperity of a firm may depend on how well top managers are able to fit the carrier into an increasingly turbulent and hostile environment
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Strategic Information Systems in LTL Carriers of General Commodities