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Journal article
Staff survey of non-attendance factors for physical rehabilitation
Journal of Rehabilitation Administration, Vol.33(1), pp.3-18
33
2009
Abstract
Since missed client appointments impact both the client and the clinic, rehabilitation administrators need to understand the perceptions of their clinic staff as well as clients. To determine the level of agreement in staff perceptions by staff role, we distributed 150 surveys to staff at 26 local physical rehabilitation clinics. From the 75 surveys returned, we analyzed the responses by 3 staff categories: physical therapist, front desk, and nursing staff. The most critical factors identified by physical therapists and nursing staff were patient attendance history, while by front desk staff it was cost of care. All staff identified form of payment as an important factor. The study suggests that not only should staff perceptions be identified but also delineated by staff role. Future research directions are needed to determine the relationship between staff perceptions according to staff role, client needs, and intervention strategy alignment for physical and vocational rehabilitation programs.
Details
- Title
- Staff survey of non-attendance factors for physical rehabilitation
- Publication Details
- Journal of Rehabilitation Administration, Vol.33(1), pp.3-18
- Resource Type
- Journal article
- Publisher
- Elliott & Fitzpatrick, Inc.; United States
- Series
- 33
- Format
- pdf
- Copyright
- Permission granted to the University of West Florida Libraries to digitize and/or display this information for non-profit research and educational purposes. Any reuse of this item in excess of fair use or other copyright exemptions requires the permission of the copyright holder.
- Identifiers
- 99380090316406600
- Academic Unit
- Business Administration; Lewis Bear Jr. College of Business
- Language
- English