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Public service guidelines: A critique
Journal article   Peer reviewed

Public service guidelines: A critique

Peter Hernon and Robert Dugan
The Journal of academic librarianship, Vol.25(3), pp.229-231
05/01/1999
Web of Science ID: WOS:000081668100010

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Abstract

Hernon and Dugan offer a critique of the "Depository Library Public Service Guidelines for Government Information in Electronic Formats." Silent throughout the "Guidelines" is the role and voice of customers in shaping expectations and of libraries in deciding on which expectations they want to (and can) meet.

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