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Journal article
Matching daily healthcare provider capacity to demand in advanced access scheduling systems
European Journal of Operational Research, Vol.183, pp.812-826
183
2007
Web of Science ID: WOS:000247827500025
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Abstract
Advanced access scheduling, introduced in the early 1990s, is reported to significantly improve the performance of outpatient clinics. The successful implementation of advanced access scheduling requires the match of daily healthcare provider capacity with patient demand. In this paper, for the first time a closed-form approach is presented to determine the optimal percentage of open-access appointments to match daily provider capacity to demand. This paper introduces the conditions for the optimal percentage of open-access appointments and the procedure to find the optimal percentage. Furthermore, the sensitivity of the optimal percentage of open-access appointments to provider capacity, no-show rates, and demand distribution is investigated. Our results demonstrate that the optimal percentage of open-access appointments mainly depends on the ratio of the average demand for open-access appointments to provider capacity and the ratio of the show-up rates for prescheduled and open-access appointments.
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Details
- Title
- Matching daily healthcare provider capacity to demand in advanced access scheduling systems
- Publication Details
- European Journal of Operational Research, Vol.183, pp.812-826
- Resource Type
- Journal article
- Publisher
- North-Holland Pub. Co.; Amsterdam
- Series
- 183
- Copyright
- © 2006 Elsevier B.V.
- Identifiers
- WOS:000247827500025; 99380090310706600
- Academic Unit
- Lewis Bear Jr. College of Business; Business Administration
- Language
- English