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Managing technology in an assessment environment
Journal article   Peer reviewed

Managing technology in an assessment environment

Robert E Dugan
The Journal of academic librarianship, Vol.28(1), pp.56-58
2002
DOI: https://doi.org/10.1016/S0099-1333(01)00283-X
Web of Science ID: WOS:000173817100010

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Abstract

Conducting assessment has become part of most higher education institutions’ efforts to prove accountability by measuring efficiency and effectiveness. Briefly, efficiency is often measured by relating (usually by counting) operational transactions with expected results within institutionally based financial, fiscal, and other limits; effectiveness is often measured as the resultant quality of mission-critical products of the institution. Assessment may include measures of outputs such as operational issues (for example, cost per unit delivered), and outcomes such as performance quality issues (for example, student learning outcomes, a measure of educational quality). The current accountability trend in higher education is to focus on outcomes assessment of educational quality (defined below and discussed elsewhere in articles in this specific journal issue) rather than outputs. An academic library within the higher education institution is similarly concerned with accountability—identifying, applying, calculating, reviewing, and evaluating efficiency and effectiveness measures. Familiar, off-the-shelf technology can be applied to assist in the accountability effort.

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