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Journal article
Investigating social media users’ preferences of content and sourcing during a crisis
Communication and the public, Vol.9(3), pp.277-294
09/2024
Web of Science ID: WOS:001335675400005
Abstract
Crisis communication is not a linear communication occurrence as users seek out information from multiple sources and contribute their own opinions or frames to the discussion. This study focuses on a user-centered and public-oriented perspective of crisis communication on social media. The study investigated how users received and reacted to crisis communication messages from the media, organizations, and other users. A survey analyzed framed crisis communication consumption and examined source preferences for content and credibility during a crisis. Participants responded to crisis posts, determined overall source credibility, and indicated how they viewed crisis communication from other users. The results of this study indicate a needed shift in the role of media effects and an emphasis on credibility and reliance on organizational messages.
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- Title
- Investigating social media users’ preferences of content and sourcing during a crisis
- Publication Details
- Communication and the public, Vol.9(3), pp.277-294
- Resource Type
- Journal article
- Publisher
- Sage Publications Ltd.
- Copyright
- © The Author(s) 2024.
- Identifiers
- WOS:001335675400005; 99380560105206600
- Academic Unit
- College of Arts, Social Sciences, and Humanities; Communication
- Language
- English