Metrics
12 Record Views
Journal article
Dispatching Trilemma: Third-Party, Hire, Or Do It Yourself
Journal of critical incidents, Vol.17(1)
03/19/2025
Abstract
The critical incident explores the complexities Jan, owner of JDD Rockway LLC, faced in navigating the challenging U.S. freight market post-COVID-19 pandemic. The focal point of the case is Jan's trilemma in dispatching options: using a third-party dispatching service, hiring an in-house dispatcher, or managing dispatch himself. Each option's financial implications and operational impacts are analyzed, highlighting the choices' advantages and challenges. The article provides insights into Jan's decision-making process amid evolving market conditions and underscores the broader implications for small carriers in the current freight landscape.
Related links
Details
- Title
- Dispatching Trilemma
- Publication Details
- Journal of critical incidents, Vol.17(1)
- Resource Type
- Journal article
- Publisher
- Society for Case Research
- Copyright
- © Society for Case Research
- Identifiers
- 99381443121506600
- Academic Unit
- Commerce; Lewis Bear Jr. College of Business
- Language
- English