JOB RELATED ATTITUDES AND BEHAVIORS IN A TEMPORARY STAFFING AGENCY
Winifred Elaine Bourne
University of West Florida
Master of Arts (MA), University of West Florida
2006
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Abstract
This study tested a conceptual model based on Social Identity Theory (Tajfel & Turner, 1986). The relationship between employee work status (contingent or permanent) and perceived organizational support (POS) was examined as an antecedent to employee organizational identity (OID), organizational commitment (OC), organizational citizenship behavior (OCB), Job Satisfaction and Job Insecurity. A sample of 139 employees in a temporary staffing agency in the Southeastern United States participated in an Internet-based survey. As expected, work status was positively related to POS, OID, OC, OCB and job satisfaction, but was negatively related to job security. A new conceptual model was partially supported. POS partially mediated the relationship between work status and OID. POS and OID partially mediated the relationship between work status and OC, and work status and job satisfaction. POS and OID did not mediate the relationship between work status and OCB or job insecurity. A revised model was proposed.