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Dissertation
Revitalizing a regional professional organization chapter: A Performance Improvement /HPT model approach
University of West Florida Libraries
Doctor of Education (EDD), University of West Florida
2023
Abstract
This study investigated why a regional human performance improvement professional organization chapter in the southeastern area of the United States failed to achieve its mission. The Gateway chapter (pseudonym) became an official chapter in September 2018 but did not move beyond the affiliation phase. The key stakeholders recognized the value of a practitioner-oriented regional chapter and wanted to determine the causes for the current state and identify possible next steps. This study examined the following research questions (RQs): RQ1: What is the Gateway chapter’s desired performance?
RQ2: What is the Gateway chapter’s actual performance?
RQ3: What gaps exist between the Gateway chapter’s actual and desired performance?
RQ4: What are the root causes of the Gateway chapter’s identified gaps in performance?
RQ5: What solutions/interventions may address the root causes and close the Gateway chapter’s gaps in performance?
The Performance Improvement/Human Performance Technology model (Van Tiem et al., 2012) was the guiding model for the improvement initiative. The system-based model is a data-driven approach that can help organizations achieve measurable results and improve performance. Data collection involved content and document analysis, semistructured interviews, and an online survey. The performance gap analysis identified six critical gaps related to the chapter’s vision, the need for volunteers, communication, programs and events, and membership recruitment. I used the 5 whys root cause analysis tool (Ohno, 1988) to identify the causal factors. Lack of vision emerged as the primary root cause, followed by a lack of motivation, buy-in, and planning.
Before the intervention proposal phase began, the Gateway chapter needed to decide its next steps. Based on the data, I identified three potential scenarios: (a) relaunch the chapter with the parent organization, (b) launch a new organization, or (c) dissolve the organization. I presented the results to the key stakeholders and made a formal recommendation to relaunch with the parent organization. The key stakeholders evaluated the proposed actions and voted unanimously to advance with a chapter relaunch.
I recommended two intervention sets designed to close performance gaps and resolve the problem of practice. The organizational design set focused on establishing a vision and values statement and filling chapter staffing requirements. The organizational development set included developing essential chapter plans, products, and processes and concluded with an official chapter relaunch event. Implementation took place from December 2022 to May 2023. I used the Full Scope Evaluation model to evaluate the interventions through formative and summative evaluations. I developed a confirmative evaluation plan and scheduled it to begin 6 months after the chapter relaunch. The data allowed me to reflect on the results and determine the study's implications.
Details
- Title
- Revitalizing a regional professional organization chapter
- Resource Type
- Dissertation
- Contributors
- Holley Handley (Committee Member)Nancy B Hastings (Committee Chair)
- Publisher
- University of West Florida Libraries
- Format
- pdf
- Number of pages
- 221
- Copyright
- Unpublished work © Teresa Lynne MacBain
- Identifiers
- 99380483197106600
- Academic Unit
- Instructional Design and Technology
- Language
- English
- Awarding Institution
- Education; University of West Florida; Doctor of Education (EDD)
- Theses and Dissertations
- Doctor of Education (EDD), University of West Florida