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Dissertation
Factors influencing Virtual Patron Satisfaction With online Library Resources and Services
University of West Florida Libraries
Doctor of Education (EDD), University of West Florida
2010
Abstract
College students are accessing virtual libraries whether they are on campus or learning from a distance. Academic institutions serving virtual patrons must remain focused on meeting the needs of those library users by continually examining their preferences, their searching behavior, and the information they seek. The purpose of this research was to determine if virtual patrons are satisfied with the resources and services being provided by a university's online library. Following a web-based survey, demographic characteristics of students were analyzed to determine if any influenced students' satisfaction. Using analysis of variance, correlation, and descriptive statistics, several demographic factors were found to influence student satisfaction with the library's online resources: age, gender, achieved educational level, student status, and computer experience. One factor, computer experience, was found to influence student satisfaction with the library's online services. Overall, students reported satisfaction with the university's online library resources and services. Comments submitted to open-ended questions regarding areas for improvement to the online library provide library administrators with avenues for development to increase awareness of library services, focus improvement in navigation, and enhance student satisfaction.
Details
- Title
- Factors influencing Virtual Patron Satisfaction With online Library Resources and Services
- Resource Type
- Dissertation
- Publisher
- University of West Florida Libraries
- Format
- pdf
- Number of pages
- 210
- Copyright
- © 2010 Katherine Mary Tyler
- Identifiers
- 99380090743906600
- Academic Unit
- School of Education
- Language
- English
- Awarding Institution
- University of West Florida; Doctor of Education (EDD)
- Theses and Dissertations
- Doctor of Education (EDD), University of West Florida