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Effect of organizational Culture on Implementation of Telework in the Federal Government
Dissertation   Open access

Effect of organizational Culture on Implementation of Telework in the Federal Government

Willie Lee Patterson
University of West Florida Libraries
Doctor of Education (EDD), University of West Florida
2011

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Abstract

In spite of government mandates and initiatives to increase the prevalence of telework in federal agencies, the number of employees adopting this policy is below target. Previous studies in the private sector have validated that some factors have more impact than others on employee telecommuting. These factors include information technology, management resistance, employee challenges, data security, legal issues, and employee retention. The focus of this research was organizational culture and the impact of culture on telework in the federal government. The researcher utilized triangulation to increase the validity of the research and interviewed employees from every category in the federal government, senior leaders to clerical support. Further, a valid organizational culture instrument was used to determine cultures in the federal agency and to determine which culture seemed to be more likely to embrace telework, and conversely, which cultures likely would not embrace telework. In addition, the major factors associated with increasing the number of teleworkers in federal agencies were identified, as were the policies that should be implemented to increase the number of telecommuters within the federal government. Lastly, recommendations were made to assist federal agencies in improving the number of eligible participants in the teleworking program and the potential public administration issues being raised in the federal government as a result of organization's resistance to telework.
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